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Director of Client Support Services, Smart Record Solutions LLC

Brianna Kelly is a dynamic and result-oriented professional with more than decade of experience in call center management operations in highly regulated industries and all phases of customer service and sales. Self-motivated and results-oriented, Ms. Kelly is skilled at managing and supporting daily client support services such as supervising staff, coaching team members, and training.

Ms. Kelly proactively improves the working environment on a regular basis with her highly-developed organizational skills. She is accustomed to maintaining high productivity levels with heavy workloads across both on-premise and remote teams. She is also experienced in the day-to-day management of outside vendor teams.

Her core competencies include customer service, quality assurance, team management, problem resolution, employee training and development and omnichannel communications. She excels in the analysis of performance trends and team optimization.

Ms. Kelly earned her Bachelor of Science in elementary education at Florida Atlantic University in 2003.